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ClearSky Mobile Media is a leading provider of mobile data services and compelling content for tier 2 and tier 3
cellular operators throughout the Americas. ClearSky provides managed services covering all aspects of mobile entertainment and information including mobile
browsing, MMS messaging, billing integration, storefront management, and content distribution and management. ClearSky offers an entrepreneurial environment and growth
opportunities for motivated individuals who want to share in the company's success. For further information, visit www.csky.com.
We are seeking a skilled Technical Implementation Specialist, to be based at the company's Orlando headquarters.
Roles and Responsibilities
- Work with new and existing customers to implement a broad range of mobile data services in GSM and CDMA cellular networks.
- Work with internal resources to expedite handset deployment for new and existing projects.
- Anticipate release of new handsets and work with customers to assess potential inclusion.
- Maintain comprehensive list of supported cellular handsets, and keep all carrier customers informed of latest additions.
- Coordinate resolution of handset technical service issues with customers and internal resources.
- Manage incident response including problem recognition, analysis, resolution and follow-up.
- Ensure escalation to senior level, as appropriate.
- Provide support to customers on using the ProConfig OTA handset configuration tool.
- Assist account and project management teams to ensure smooth customer implementations.
Qualifications
Required:
- Excellent customer service skills and possess a clear, understandable phone manner and a service-oriented attitude.
- Strong troubleshooting skills, excellent attention to detail, and the ability to work within tight deadlines.
- Travel up to 25% for field support, as required.
- Capacity to work flexible schedule to accommodate customers in other time zones.
Desired:
- Previous experience in technical customer support and/or service management.
- Experience developing and executing acceptance test plans.
- Experience with over-the-air provisioning tools for cellular handsets.
- Previous experience in the cellular industry, especially handset configuration or mobile data services.
Education
Associate Degree in technical field or equivalent work experience.
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